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Employee (m/f/d) 1st & 2nd level support for automated logistics systems (M/F/D)*
In this position, you are the contact person (m/f/d) for our customers in the event of malfunctions and problems and, together with the team in Teunz, ensure that our logistics systems run smoothly and our customers are satisfied customers.
Vollzeit
Software-Support
Teunz, Bavaria
Experienced Professionals
- You support our customers worldwide with technical issues and are their contact person
- You resolve software problems by phone and remote access, you carry out fault analyses, log them and monitor the customer servers
- You document your customer support activities in our ticket system
- You coordinate 3rd level activities and service calls and plan, implement and document software adjustments in the customer environment
- You are also on call and work shifts with attractive additional remuneration
- Knowledge of the operating systems Linux, Windows and/or Windows Server
- Experience with Oracle databases, SQL or PL/SQL knowledge is an advantage, ideally experience with object-oriented programming languages (e.g. Java)
- Strong service awareness and enjoyment of communicating with customers and colleagues
- Motivated, independent and reliable teamwork
- Good written and spoken German and English skills
- An appreciative working environment motivated team and an open feedback culture
- Wide variety of tasks and room for creativity
- Flexible working hours and a generous home office model
- Responsibility in a successful international company with a strong focus on culture and values
- Exciting, international projects for renowned customers
- Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.
Michaela Böckl
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
