Coordinator Technical Support (M/F/D)*
Vollzeit
Kundendienst
Experienced Professionals
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Receiving and processing support tickets
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Preparation of quotations, as well as planning and follow-up of maintenance and inspections
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Scheduling and order coordination of service technicians
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Support for spare parts requests
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Completed technical training (electrical engineering, mechanical engineering, plant engineering or similar)
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Professional experience in dealing with customers, ideally in technical customer support
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Basic knowledge of business administration
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Very good knowledge of German and good knowledge of English (B2)
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High degree of willingness to serve, communication skills and ability to work under pressure
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Structured and solution-oriented approach to work
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Willingness to travel 25% of the time
- Flexible working hours and a generous home office model
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- Flat hierarchies and short decision-making processes
- Opportunity to actively and independently help shape processes and procedures
- Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
In this position, you can expect the following benefits, among others.
About us
The TGW Logistics Group is one of the leading international suppliers of material handling solutions. For more than 50 years, TGW has been planning and implementing highly automated logistics centres all around the world and also supports them during live operation – from mechatronics and controls to robotics, software and IT. Customers like Puma, Levi Strauss, Urban Outfitters, Mango or Zalando trust in TGW. TGW has locations in Europe, Asia and the USA and employs more than 4,400 people. As a foundation-owned company, a special focus is on a value-based company culture in line with the philosophy "Focusing on People – Learning and Growing".
